Refund & Return Policies

NEW ITEMS
  • Returnable within 14 days of delivery, or 7 days of in store purchase.
  • Restocking Fee: *15% (At our discretion.)
USED & VINTAGE ITEMS
  • Not Returnable (Non-negotiable)

NEW OLD STOCK (NOS) & RARE / COLLECTABLE ITEMS

  • Not Returnable (Non-negotiable)
GENERAL TERMS
  • Items MUST be returned in original, as-shipped condition with all original packaging and no signs of use. Signs of use will be subject to the 15% restocking fee charge.
  • Package can NOT be refused when attempted for delivery. If so, a service charge plus the return shipping fee will be charged to the buyer.
  • Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
REFUNDS
  • Buyer receives a full refund in their original payment method less any shipping charges. 
  • Package can NOT be refused when attempted for delivery. If so, a service charge plus the return shipping fee will be charged to the buyer.
SPECIAL CONDITIONS
  • Before returning an item, please contact us. **Please understand that we advertise some items as brand new, and they are, however, they may be subject to stick marks from tuning or video demoing.**
  • We accept returns within 14 days of you receiving a product on all new items. We do NOT accept returns on used, clearance/blowout items and special / custom order items.
  • Bentley's allows a maximum of two returns per customer per year, starting from the date of the first returned item. We ask that you please supply tracking information when returning your item.
RETURN QUALIFICATIONS
  • If you wish to return an item within 14 days of receiving it, you MUST meet all of the following criteria:
  • You must include ALL original packaging materials, in the condition in which they were received.
  • You must include the original invoice / sales receipt and any other paperwork originally included in the package or with the item.
  • The item(s) must be unused and free of any signs of use, wear, stick marks, smudges, and/or fingerprints.
  • Package can NOT be refused when attempted for delivery. If so, a service charge plus the return shipping fee will be charged to the buyer.
  • The item will be subject to a 15% restocking fee if we are unable to sell the item in the condition in which it was sold to you.
  • You are responsible for the return shipping costs, and should you opt for a refund, the original shipping amount will not be refunded, whether you were originally charged for shipping or not.
RETURN ADDRESS
  • You are responsible for the item until we receive the item at the address provided below:
  • ATTN: Returns Bentley's Drum Shop 4477 N. Blackstone Ave. Fresno, CA 93726 1-(559)222-5011