Bentley's takes pride in our quality of shipping, and we do our best to ensure that your items arrive quickly, safely, with open and available channels of communication the whole time. Please contact us if you have any questions about our shipping policies.
We will ship with tracking to the regions specified on each listing. To negotiate shipping rates to other locations, or specific shipping rates, or signature requests, please send us a message.
Free Shipping offers are only applicable to shipments within the continental United States. If you reside in Alaska, Hawaii, or Puerto Rico, please contact us directly for information on additional shipping charges.
If you need to return a qualifying item (per our return policy) that was originally shipped to you for free, the amount of your store credit or refund will reflect the cost we paid to ship your item. For example, if you choose to return a $150 drum that was shipped to you for free, your credit / refund will likely be $15-30 less than the original purchase price, reflecting the cost we incurred to ship the drum to you. Buyer incurs all shipping cost to return the item.
We ship the vast majority of our domestic orders via FedEx Ground, UPS & USPS depending on the item's size, weight, and destination. Should you require expedited shipping or prefer to use another carrier, please contact us to arrange your shipment.
We ship via FedEx Ground and UPS on Monday - Friday and via USPS on Monday - Saturday. Most orders will ship out within 24 to 48 hours. In the event that an ordered item is unavailable (e.g. not in stock, on backorder, out of production, etc), we will notify you immediately to determine what actions are appropriate.
No Signature Required: By default, all domestic shipments are sent with No Signature Required for FedEx Ground, UPS, and USPS. If you wish to require a signature upon delivery, this may incur an additional charge. In either case, if a package is returned to us after multiple attempts to deliver, the shipping amount will not be refunded.
Insurance: All items are automatically insured for $100 per box. If you would like to purchase additional insurance please just let us know. Your package may not be insured to its full value unless you contact us prior to purchasing your item.
We accept Visa, Mastercard, Discover, and American Express from a variety of countries outside the United States. We accept PayPal (in US dollars) from customers with verified accounts and confirmed shipping addresses. In some cases, we can also accept bank / wire transfers. Please note that all credit card orders require additional verification and must be manually processed.
We use USPS Priority Mail for international shipments.
To help reduce the cost of shipping, we make every effort to consolidate the number of boxes used for purchases of multiple items. Please note that such “combined shipping” is done at our discretion with regard to the safety of the purchased items.
Many governments around the world levy some combination of excise tax, value-added tax (VAT), import duties, and other fees on products sent from the United States. We are not responsible for paying these fees, nor do we have any way of estimating how much these charges may total. We do encourage you to check with local regulations prior to purchasing so you know what responsibilities - if any - you have to your government.
Most USPS Priority Mail shipments, regardless of the final destination, arrive within 6 to 10 working days. However, in some cases, your order may get “stuck” in Customs for an extended period of time. We are not responsible for any delays caused by Customs processing in your country.
In the event that a package is damaged on arrival or lost, it is the buyer’s responsibility to open an investigation with the shipping courier (e.g. USPS, UPS, FedEx) within 2 days of receiving a damaged item, or realizing an item has been lost. These investigations can take several weeks to conclude. We are not able to offer any replacements or refunds until the investigation has been completed.
If your country imposes restrictions regarding shipments and returns the item to us, you are responsible for the return shipping cost to us (if any), as well as the return shipping cost back to you. There are no refunds or cancellations.